We hope that you will be happy with your order. However, if for any reason there is a problem we are more than happy to offer a refund, exchange or replacement on all goods returned to us within thirty days of your receipt of goods provided they are in their original, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
SENDING A RETURN
Should you wish to cancel your order or return goods that may have arrived damaged, or you are not satisfied with the products, please notify us within 14 working days of order creation.
Please email firstname.lastname@example.org providing your customer order number, the goods in question and the reasons why.
Please note we do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.
Please note that postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.